Booking Conditions & Terms of Letting
Ffynnon Gron is offered as a self catering holiday let throughout the whole year.
The Client is obliged to take all reasonable and proper care of the property and its furniture, fixtures and fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning. The Client is responsible for any damage, loss or extra cleaning costs as may be deemed necessary due to negligence by the Client during their stay.
2. PAYMENT TERMS
Your booking will only be confirmed once we have received a deposit of 25% of the rental fee and an electronic processed or signed copy of the holiday rental agreement.
In addition to the deposit the remained of the rental fee and a security deposit of £500 is due sixty days prior to the rental start date. For bookings made less than sixty days before the rental start date, the security deposit and full rental fee is payable upon booking.
The security deposit is refunded within ten days of rental end date subject to satisfactory inspection of the property by the Owner or nominated representative (we do not charge for breakage of the odd glass or plate).
Payments can be made online using a debit card. Credit cards will incur a 3% fee. Alternatively payments can be made by bank transfer.
Cancellations must be immediately notified to us and confirmed in writing. The treatment of a cancellation will depend on a) the date the booking was made, and b) when the cancellation is made:
Bookings placed after 1 August 2020 (for holidays commencing after 01/08/2020) have Cancellation Protection cover under our Master Cancel Policy if you cancel between 60 days and 2 days prior to arrival.
If you cancel from 60 days up to and including 2 days before check-in date, you will receive a full refund of the lodging costs you have paid. Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. Example: for a check-in on Friday you could cancel the prior Wednesday before 16.00 and be reimbursed in full, but not on Thursday (1 day prior) or Friday (day of check-in). For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates. If we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. For this reason we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
You will be reimbursed at the check-out date of your original booking.
Bookings placed before 1 August 2020 are not cancellation protected, meaning that if you cancel before the date the balance is due, and we are able to re-let your dates, we will refund you the deposit amount (which may be less than you paid – e.g. if the final letting price was discounted or only some of the days are re-let) less an administration fee of 10%.
If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. You will be reimbursed at check-out date of original booking. From 60 days before check-in to the day of check-in, you remain responsible for the full rent and there will be no refund unless we are able to re-let your dates, in which case we will refund you all or part of the sum you have paid, depending on the value of the replacement booking, less a 10% administration fee. You will be reimbursed at check-in date of the original or replacement booking, whichever has the later arrival date. We would strongly advise that guests take out a travel insurance policy which covers booking cancellations. This is available at very affordable rates, and gives you the peace of mind that you will get your money back if you need to cancel your holiday. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
CIRCUMSTANCES ON SITE BEYOND THE CONTROL OF THE OWNER
If for any reason we have to cancel your booking in advance due to circumstances beyond our control at our site – for example fire, flood, or destruction/damage to the property – then we will at our sole discretion seek to find you comparable accommodation for your dates, or will offer you alternative dates, a full value voucher, or we will refund the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be relocated/credited/refunded part of the booking fee value based on the time remaining of the booking. This will be the full extent of the liability of the Owners. No additional compensation, expenses or costs will be payable.
4. HEATING AND ELECTRICITY
The full rental fee is inclusive of utility bills up to values of £150 for heating and £50 for electricity for a seven night stay, with long weekend and mid week bookings being charged at pro rata rates. Usage over and above these thresholds will be charged at the going rate from the previous heating or electricity bills.
5. OWNERS OBLIGATION
The Owner’s obligation to the Client ensures that the services offered reach a reasonable standard. In the unlikely event that it is necessary to make an alteration to, or cancel the booking specified in the booking confirmation, we will inform you as soon as possible and try to arrange alternative holiday accommodation of a similar type and standard, and in a similar location as that originally requested.
If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and shall be under no other liability.
We reserve the right to alter or withdraw amenities or facilities or the whole or any part of the programme or activities, which have either been advertised or previously available, without prior notice, where reasonably necessary, due to repair, maintenance, weather conditions and circumstances beyond our control.
We are currently not registered for VAT so this is not included in the rental or security deposit prices.
The Owner, its employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise. In addition, liability does not extend to circumstances amounting to “Force Majeure”.
8. PERIOD OF HIRE
Rentals commence, unless other wise notified, at 16:30 on the rental start date and terminate at 10:00 on the rental end date.
Bed linen and bath towels of the highest quality are provided. These items are not to leave the property under any circumstances. Beach towels are not provided.
10. PERSONS OCCUPYING THE PROPERTY
Only the nominated persons (listed on page 3 of this rental agreement) are allowed to occupy the property. The Owner reserves the right to refuse entry to the entire party, or apply extra charges if this condition is not observed.
One well-behaved pet may be welcome at the Owners discretion, if so access is strictly limited to the sitting room adjacent to the kitchen, and not under any circumstances are they allowed on furniture or rugs. The grounds are to be kept free from dog litter. If there is any evidence of dogs being allowed to roam in other any other areas of the property you will be charged the full amount for professional cleaning and/or to replace any soiled or damaged items.
12. RIGHT OF ENTRY
With a minimum of twenty-four hours notice (except in the case of emergencies), the Owner shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Smoking is strictly not permitted anywhere inside the property. Provision for this has been made in the porch of the doorway nearest the driveway and the arbour area outside the lounge.
Clients must accept responsibility for the safety of their children at all times.
The Property is insured by the Owner covering Personal Liability; however it is strongly advised that Clients take out comprehensive Holiday Insurance, including cancellation cover.
Clients are obliged to take care that the peace of the neighbourhood is not disturbed by themselves and/or their party. Failure to observe this condition may result in termination of the rental.